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Customer Service

Shipping & Delivery
We guarantee freshness up to 48 hours.
All fresh fish and smoked salmon orders received Monday through Thursday by 4:00 P.M. PST are shipped that day by UPS Next Day Air. All orders received after 4:00 PM will be shipped the next day except for Friday.  All orders received on Friday will be shipped the following Monday.  Saturday delivery requires a $25.00 surcharge and is not available in all areas.  Please call the store for details.
Orders shipped to Alaska or Hawaii cost an additional $25.00.
Privacy & Security
City Fish is committed to provide our customers a valuable, informative and quality experience.  In order to do so, we may obtain information about you so that we may provide you with the highest quality customer service.  We respect your privacy, will always handle this information in a safe and responsible manner and we will never sell your personal information for any reason.
Returns & Replacements
All shipping sales are final.  Any spoilage due to delayed shipping may be replaced depending on circumstances, and are subject to review by City Fish Co.
Payment, Pricing & Promotions
Viewing Orders
Log in to your account and select My Orders.
Updating Account Information
Click on the MyAccount link in the top right corner of the page. Use your email address and password to log in to your My Account Dashboard. From your Dashboard you can manage your account, look at your orders, update your billing address and maintain your wishlist etc.